Frequently Asked Questions
What is hospital hospitality housing?
Hospital hospitality houses (HHH) provide free or significantly reduced cost lodging to patients and their families while receiving medical care away from their home communities. Unlike a hotel, HHHs provide opportunities for those going through similar stressful situations to come together as a community where they can support one another. HHHs have shared kitchens, common living areas and private bedrooms just like a home, creating a warm and comfortable place far from home. HHHs help alleviate the financial burden often associated with medical crises and have shown to reduce stress on both the patient and family members.
Why do transplant patients and their families need hospitality housing?
Only 4% of the medical centers in the US have transplant units, so most patients must travel far from home for their transplant medical care. To be evaluated for a transplant, typically requires 5 days of testing. Some patients may need to wait near the medical center for their organ to become available, which may take months. When transplanted, the patient can be hospitalized for 1-2 weeks, and family wants to stay nearby. After a transplant, patients may need to stay near the hospital for 1-2 weeks for care. And future annual check ups usually require a day or two of tests and appointments.
Where is Transplant House of Cleveland located?
Transplant House of Cleveland campus consists of 24 apartments in the University Circle Area. Our office address is 11514 Mayfield Rd., Suite #1, Cleveland, OH 44106. Our second building is located at 2032 East 115th St., Cleveland, OH 44106. Our campus is adjacent to the UH campus, next to Hope Lodge, and a shuttle bus away from Cleveland Clinic.
Who will qualify to stay at Transplant House?
Patients of any type of organ transplant - kidney, liver, lung, heart, pancreas, intestine, bone marrow and composite tissue. Patients must be accompanied by a caregiver (family or friend) to assist them.
How do I reserve a room at the Transplant House?
Unlike a hotel, we cannot make reservations far in advance because many of our guests are not certain of their departure dates. Additional appointments are sometimes added to patients’ schedules and/or the patients’ discharge date changes. We will record your arrival date in Cleveland and your desire for a room, and do all we can to accommodate you. Making a “back up” hotel reservation can bring you peace of mind, and the reservation can then be cancelled once something is “firm” at Transplant House. If you want to be put on our “list” for an available apartment, please call our office at (216)938-9553 or email us at email@example.com.
How does check-in work?
Once we know if there is a room available for you, we will give you a call to confirm you still intend to stay with us. During this call, we will also schedule your check-in. The House operates much like a bed & breakfast, in the sense that check-ins are done during the daylight hours. Though guests receive a caring welcome, there is no overnight staff, concierge, or porter. We ask all guests try to arrive before 5 p.m. In special circumstances, check-in hours can be extended to 7:00 p.m., but arrangements must be made in advance when we call to confirm your stay. On the day you arrive for a check-in we ask you plan for the check-in to take 30 minutes, as we will need to fill out paperwork, as well as show you the facilities before giving you keys.
If you have any further questions, feel free to contact us.